Without customers you have no business so ensuring both your internal and external customers are happy is nothing short of vital.
I offer basic to advanced customer service training in a variety of ways to suit your business and staffing needs.
Do you have customer service policies and procedures for your staff? I can help create these for you and train on your behalf from staff inductions through to Senior Managers.
Each customer service training session is personalised and unique to your business to create a powerful strategy for success.
A small snap shot of the customer service training topics I cover are:
- The importance and difference between internal & external customers
- The customer journey
- Visual and verbal communication
- Being a role model/ brand ambassador
- Telephone skills and email etiquette
- Sounding unscripted
- Dealing with difficult Customers and situations
- Complaint handling
- Turning complaints into opportunities
- Remaining positive in negative situations
- Marketing versus Customer retention
- Customer Service games & role plays
- Exit interviews, focus groups and market research
- Developing customer service training strategies
Call me today on 01903 367683 to discuss your requirements.